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Privacy & Security Policy

1. Scope

VishwaRaj Super Speciality Hospital (VRH) is committed to protecting the privacy and confidentiality of the personal information shared with us (“Confidential Information”). We take appropriate administrative, technical, and physical safeguards to protect such information from unauthorized access, use, or disclosure.

This Privacy & Security Policy explains how VRH collects, uses, stores, shares, and protects personal information obtained through physical interactions, digital platforms, websites, advertisements, the MobiHistree Mobile Application, Patient Portal, and healthcare services.

By accessing our website, using the MobiHistree mobile application or Patient Portal, or availing our services, you agree to the terms of this Privacy & Security Policy.

2. Applicable Laws

VRH adheres to applicable Indian data protection and information security laws, including:

  • Information Technology Act, 2000 – Section 43A
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

3. Information We Collect

We may collect Personal Information through the following sources:

  • Direct interaction with hospital staff
  • Patient registration forms
  • Website, landing pages, and digital platforms
  • MobiHistree Mobile Application and Patient Portal
  • Online advertisements and social media platforms
  • Email, phone calls, WhatsApp, or SMS communication
  • Cookies and automated website tracking tools

Types of Information Collected:

  • Name, age, gender, date of birth
  • Address and contact details (phone number, email ID)
  • Medical records, reports, history, diagnosis, and treatment details
  • Physical, physiological, and mental health conditions
  • User credentials for MobiHistree App / Patient Portal (username, passwords, OTPs, login logs)
  • Interaction history with VRH representatives
  • Technical data such as IP address, device type, browser details, app usage logs

VRH does not collect or store credit card or debit card details.

4. Purpose of Collection & Use of Information

Personal Information collected by VRH may be used for:

  • Providing medical care and healthcare services
  • Access to medical records via MobiHistree App and Patient Portal
  • Appointment scheduling, reminders, and follow-ups
  • Patient communication via Call, SMS, WhatsApp, Email, or App notifications
  • Internal records, audits, and hospital administration
  • Improving services, digital platforms, mobile applications, research, and analytics
  • Marketing hospital services, offers, and awareness campaigns
  • Legal, regulatory, or statutory compliance

We collect only information that is necessary to fulfill the intended purpose and retain it only as long as required.

5. Consent

By submitting Personal Information, registering on the MobiHistree Mobile Application or Patient Portal, or availing services from VRH, you provide your free, informed, and explicit consent for the collection, storage, processing, and use of your Personal Information as described in this Policy.

You acknowledge that the information provided by you is accurate and voluntarily shared. VRH shall not be responsible for inaccuracies caused due to incorrect information provided by the user.

6. Communication & DND

If you submit your contact details or register on the MobiHistree App or Patient Portal, VRH reserves the right to contact you via Call, SMS, Email, WhatsApp, or App notifications regarding appointments, services, reports, offers, and updates, even if your number is registered under DND, as such communication is considered service-related.

7. Disclosure & Sharing of Information

VRH does not sell, rent, or trade Personal Information. Information may be disclosed only:

  • To authorized hospital staff on a need-to-know basis
  • To service providers assisting in healthcare delivery or app/portal operations
  • When required by law, court order, or government authority
  • To protect the legal rights, safety, or property of VRH or patients

Personal Information shall not be shared with third-party marketers without explicit consent.

8. Cross-Border Transfer

Where required, Personal Information collected through the website, MobiHistree App, or Patient Portal may be transferred to cloud service providers or authorized partners within or outside India. VRH ensures contractual safeguards to maintain confidentiality and data protection standards.

9. Cookies & Tracking Technologies

VRH may use cookies and similar technologies on its website and digital platforms to enhance performance and user experience. Cookies do not collect personally identifiable information.

Users may disable cookies through browser or device settings; however, certain website, app, or portal features may be limited.

VRH does not honor “Do Not Track” browser signals as there is no established industry standard.

10. Security Measures

VRH implements industry-standard security practices including:

  • Role-based access control
  • Password protection and authentication mechanisms
  • Encryption and secure servers
  • Secure mobile application and patient portal access
  • Restricted access on a need-to-know basis

While we strive to protect Personal Information, users acknowledge that no internet-based or mobile system can be 100% secure.

11. Third-Party Links

The website, MobiHistree Mobile Application, or Patient Portal may contain links to third-party websites or services. VRH is not responsible for the privacy practices, content, or security of such external websites. Users are encouraged to review third-party privacy policies independently.

12. Access, Correction & Withdrawal of Consent

You may request access, correction, or withdrawal of consent for your Personal Information by writing to:

info@vrhpune.com

Upon withdrawal of consent, VRH may be unable to provide certain services, including access to the MobiHistree App or Patient Portal.

13. Data Retention

Personal Information shall be retained for a minimum of three (3) years from the last interaction or as required under applicable laws, whichever is longer.

14. Changes to Privacy Policy

VRH reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on the website, MobiHistree Mobile Application, and Patient Portal, and continued use constitutes acceptance of the revised policy.

15. Grievance Redressal

For any concerns or complaints related to privacy or data protection, please contact:

Grievance Officer
info@vrhpune.com

Insurance

Health insurance today is a necessity because of the ever rising instances of diseases. Health insurance provides people with a much needed financial backup at times of medical emergencies. Health risks and uncertainties are a part of life. One cannot plan and get sick but one can certainly be prepared for the financial aspect. One of the ways to be financially prepared against uncertain health risks is by buying health insurance.

Health insurance is a type of insurance coverage that pays for medical expenses incurred by the insured. Health insurance can reimburse the insured for expenses incurred from illness or injury, or pay the care provider directly. Purchasing a health insurance is an integral part of financial planning.

Health insurance provides people with a much needed financial backup at times of medical emergencies, but it is an observed fact that till date, medical care in our country still remains largely as an expensive affair. Not only are our treatments provided at best quality at affordable prices,but also we are partnered with all insurances.

We at VishwaRaj Hospital , understand this reality and have empanelled with several insurances .This ensures that you have a cashless billing experience at our hospital.

VishwaRaj Hospital is in Network Hospital for following Insurance Company & TPA’s

List of PSU TPA’s List
List Of Insurance Company

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